Cancellation Policy
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a)
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Buyer can cancel any order placed by him/her provided it has not been dispatched.
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b)
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Buyer cannot cancel, made to order or customized merchandise since all such items are manufactured / procured specifically against Buyer’s order.
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c)
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To cancel the order, the Buyer will have to contact ZI at support@zhep.org. ZI reserves the right to refuse or cancel any order placed for an item/product that is listed at an incorrect price. In case, the Buyer is charged, the same shall be credited to its credit card account and duly notified by email.
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d)
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Buyer must use its own credit card for credit card transaction. The liability to use a card fraudulently will be on the Buyer and the onus to 'prove otherwise' shall be exclusively on the Buyer.
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Refund
Once the order has been cancelled, Buyer will receive the refund within four weeks. The refund will be made to the same payment option(s) originally used to pay for the order. If the payment was by Credit Card or Net-Banking, ZI will refund the Credit Card or Net-Banking account. If the payment mode was Cheque or DD, ZI will send Buyer a Cheque (not a DD). Cheques will be sent only to the billing address of the Buyer.
Note: For all products live on ZI, inventory levels are based on demand and price forecasting, availability and replenishment lead times. As this is an on-going process and complex, some products may go out of stock despite our best efforts.
Prices and availability of items/products are subject to change without prior notice at the sole discretion of TIC.
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Return Policy
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a)
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To provide buyer a great shopping experience on www.zhep.org, we offer the buyers No Questions Asked Return Policy within 7 days of receiving the shipment. Buyer may return any unopened, unused item in its original packaging, for a refund. No returns shall be accepted beyond a period of 7 days from the receipt of goods by the Buyer.
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b)
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Due to Import and Export regulations and restrictions, Zhep International is unable to extend the Returns Policy for any items sourced outside of India.
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c)
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Please contact our Customer Care before initiating Returns on www.zhep.org a pick-up will be arranged depending on the location within 2 working days of requesting for the same or will instruct the Buyer to return the product. ZI will reimburse the courier charges in such cases.
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d)
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Before accepting shipment, kindly ensure that the packaging is not damaged or tampered. If the Buyer observes the package is damaged or tampered, he/she should refuse to accept delivery and mail zealagri.in Customer Care along with details of the order number.
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e)
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In cases, where the item/product delivered is received in a damaged condition or the contents are missing, Buyer must inform www.zhep.org Customer Care within 24 hrs. of delivery of the item/product and if the Buyer is unable to do so, then the buyer would be deemed to have waived all claims in respect of the damaged, missing, tampered, etc. goods.
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f)
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Opened packages will be accepted for returns only in cases where an incorrect item/product has been shipped to Buyer.
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a)
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If the return is a result of any act/oversight/negligence of the Buyer and not an error by ZI's end, the full cost of the merchandise and shipping charges will not be refunded zealagri.in.
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b)
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Expect to receive the refund within four weeks from shipping the Buyer's return to www.zhep.org. www.zhep.org will notify the Buyer via email with the details of the Buyer's refund. The refund will be made via the same payment option(s) originally used to pay for the order.
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c)
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If the payment was by Credit Card or Net-Banking, www.zhep.org will refund the Credit Card or Net-Banking account. If the payment mode was Cheque or DD, www.zhep.org will send the Buyer a Cheque (not a DD). Cheques will be sent only to the billing address of the Buyer. If the payment was by Cash on Delivery, zealagri.in will send the buyer a Cheque or offer online credit to the customer's account.
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Replacement
If an item ordered by Buyer on www.zhep.org is opted for a replacement. Our Customer Service team will confirm the replacement. Buyer will be required to hand over the defective items to the logistic partner in the same condition as were received by him.
In cases where Buyer notices any manufacturing defects in item/products and consumer durables, Buyer is requested to go to the nearest service-center of the manufacturer and get a DOA (dead-on-arrival) certificate (hereinafter "Certificate") issued. Buyer will be required to carry the item/product along with the supplied invoice in its original packing that was delivered to it.
Once the Buyer gets the Certificate, the Buyer must inform www.zhep.org in writing with a scanned copy of the Certificate to arrange a replacement.
If the Buyer and zealagri.in are unable to locate the service center or get a Certificate then it is supposed to contact zealagri.in at the earliest for an early resolution. In such cases, zealagri.in will assist the customer but cannot cancel the order.
When zealagri.in receives Buyer's return, www.zhep.org will inspect the item and provide a replacement or issue a refund. ZI's address for returns is as follows:
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Returns
ZI online shopping.
www.zhep.org does not give refunds for the following products:
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a)
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Products perishable in nature (Food items, Juice Items)
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b)
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All products that are personalized. [With exception if the product is not the same as ordered or any manufacturing defect]
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c)
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Items that have been used or opened. Opened packages will be accepted for returns only where an incorrect product has been dispatched.
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d)
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An item not returned in the condition it was received.
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e)
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Innerwear made to order or customized merchandise.
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f)
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Contraceptives.
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Note: Incase of manufacturing defect, customer needs to take the product to the nearest service points authorized by the manufacturer.
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Voucher Terms & Usage
- 1.PRDUCTS VOUCHER:
Intimation on the Product Voucher will be sent to user accounts on www.zhep.org. Product Voucher cannot be redeemed on mobile phones & gift vouchers categories. Users use product voucher only for product purchase. Product voucher only use on same customer he/she get voucher on his/her user id. Organizer reserves the right to make changes/amend the policy(s) regarding the Product Voucher. Organizer reserves the right to terminate the said promotional product voucher scheme without any prior notice to its Users.
- 2.OTHER PROMOTIONAL OFFERS:
There are other types of limited period offers which can be issued, or cancelled by Organizer as part of any campaign or scheme relating to the Contest. The terms for these campaigns will be decided by Organizer at the time of the campaign and these shall be binding on you. Such offers given by www.zhep.org user take benefit only www.zhep.org given period. Organizer reserves the right to make changes/amend the policy(s) regarding the Promotionan offers. Organiser reserves the right to terminate the said promotional Promotionan offers scheme without any prior notice to its Users.
Notice of Grievance
We are not liable for any infringement of copyright arising out of materials posted on or transmitted by you using our Services through our Communication Facilities, or items advertised using our Services, by you or any other user, subscriber or third party. . In the event you have any grievance in relation to any content uploaded using our Services, you may contact our Grievance Officer at the following address:
SANJAY SHINDE
CMD
Zhep International Pvt Ltd.
We request you to please provide the following information in your complaint:-
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a)
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A physical or electronic signature of a person authorized to act on behalf of the copyright owner for the purposes of the complaint.
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b)
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Identification of the copyrighted work claimed to have been infringed.
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c)
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Identification of the material on our website that is claimed to be infringing or to be the subject of infringing activity.
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d)
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The address, telephone number or e-mail address of the complaining party.
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e)
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A statement that the complaining party has a good-faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent or the law.
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f)
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A statement, under penalty of perjury, that the information in the notice of copyright infringement is accurate, and that the complaining party is authorized to act on behalf of the owner of the right that is allegedly infringed.
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This document is an electronic record in terms of Information Technology Act, 2000 and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
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